FAQs

1. What products do you offer?
We specialize in women’s dresses, including A-line dresses, mini dresses, and other stylish dress designs suitable for casual, party, and special occasions.

2. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Standard shipping usually takes 5-8 business days, while expedited shipping takes 2-4 business days.

3. Do you offer international shipping?
At the moment, we ship only within the USA. We hope to expand internationally in the near future.

4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your package.

5. What if my order arrives damaged or incorrect?
If your order is damaged or incorrect, please contact us at info@premiumretreats.click within 7 days of delivery. We’ll make it right by replacing the item or issuing a refund.

6. Can I change or cancel my order?
Orders can only be modified or canceled within 24 hours of placement. Please contact us as soon as possible at info@premiumretreats.click.

7. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods supported on our store.

8. How do I choose the right size?
Please refer to our size chart on each product page for accurate measurements to find the perfect fit.

9. Do you offer returns or exchanges?
Yes! We accept returns or exchanges for eligible items within 14 days of delivery. Items must be unworn, unwashed, and in their original condition. Contact us at info@premiumretreats.click to start a return.